This website is owned and operated by Bending Better, LLC. We take your privacy seriously and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information.

1. Who We Are

Bending Better provides online educational courses, tools, and resources to support individuals living with Ehlers-Danlos Syndrome, POTS, MCAS, and related conditions.

Contact Information:

• Email: caroline@bendingbetter.com

• Website: www.bendingbetter.com

2. What We Collect

We collect personal information you voluntarily provide when you:

• Purchase or enroll in a course

• Subscribe to our email list

• Fill out a contact form

• Respond to a survey

• Download a free resource

• Participate in a workshop or challenge

This may include:

• Name

• Email address

• Billing information (processed securely via Squarespace or third-party payment providers like Stripe or PayPal)

• General health history or learning goals (if shared voluntarily for personalization)

We also collect non-identifiable data automatically through cookies and analytics, such as:

• Pages visited

• Time spent on site

• Device/browser type

• IP address

• Referral source

This data helps us improve your experience and better serve our audience.

3. How We Use Your Information

We use your data to:

• Provide access to the courses and content you’ve purchased

• Process transactions securely

• Respond to your questions or requests

• Email updates, helpful content, and occasional marketing (you can unsubscribe at any time)

• Improve the site experience through analytics and feedback

4. Marketing & Communication

By signing up for our courses or email list, you agree to receive occasional emails from us. We respect your inbox and will only send content relevant to your learning journey.

You can opt out of promotional emails anytime by clicking “unsubscribe” in the footer or contacting us directly.

5. Sharing Your Data

We do not sell or share your personal information with third parties for marketing. We may share data only with:

• Secure email or CRM providers (e.g., ConvertKit, Mailchimp)

• Payment processors (e.g., Stripe, PayPal)

• Legal authorities, when required by law

6. Cookies + Analytics

Our website uses cookies to understand visitor behavior, optimize content, and personalize your experience. These may include:

• Google Analytics

• Facebook Pixel

• Embedded third-party tools (like video hosting)

You can disable cookies in your browser at any time, but it may impact functionality.

7. Data Security

We use security measures like SSL encryption and trusted payment processors to protect your information. While no system is 100% secure, we take reasonable precautions to protect your data.

8. Your Rights

You have the right to:

• Access or correct your personal data

• Request deletion of your data (unless legally required to retain it)

• Opt out of marketing

• Request a copy of the data we have on file

To do so, email us at caroline@bendingbetter.com

9. Children’s Privacy

Our site and courses are not intended for children under 13. We do not knowingly collect data from anyone under this age.

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the effective date at the top.

Questions or concerns?
We’re happy to help. Contact us at caroline@bendingbetter.com